The 10 Myths of Outsourcing
Outsourcing Myths and Realities – The Unisys View
Unisys End-User Services Research Reports
Consumerization and IT Services - Unisys 2007 Research on End-User Services in the Mobile Workplace
Rebooting IT Support: How Large Organizations are Restructuring End-User Services to Meet Insatiable Users, Proliferating Devices and Soaring Complexity
White Papers
Best Practices for Smarter Sourcing
POV - Rebooting IT Support: How Large Organizations are Restructuring End-User Services to Meet Insatiable Users, Proliferating Devices and Soaring Complexity
Unisys Outsourcing Thought Leadership
Tracing the Cause and Effect of IT Best Practices
The Tenets of Worldclass Enduser Services
Outsourcing Goals Expanding to Include Strategic Benefits
Beyond SLAs - Rethinking the Metrics of Outsourcing
Myths of Outsourcing: Unlearn the Misconceptions, Uncover the Opportunity, Unleash Performance
Smarter Sourcing: Measuring and Communicating the Success of Outsourcing Relationships
Command Performance – Shift from Standardized IT for End Users to Best-Fit IT Service for Individual Performers
Perspective Papers
Meeting the Service Expectations of Information Technology Users
The Ever-Changing Customer: A More Demanding World Requires More Demanding Services
Creating the Satisfied Customer: Why Meeting End-User Service Agreements Is Not Enough
Transforming IT Support into a Customer-Centric Organization
Best Practice Operations for End-User Services
Knowledge Management and Analytics: The Critical But Untapped Capability in End-User Services
Let My Technology Fix Your Technology: The New World of Remote Support
The Changing Requirements of Tech Support Professionals: New Roles and Skills for End-User Services
Service Desk 2010: The Coming Revolution in End-User Support
Best Practice Management for Disciplines in End-User Services
Excelling at End-User Support: Balancing Standardization and Flexibility
Rebooting Governance of End-User Support